Shipping Policy

Last updated: 21 July 2026

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.

Shipping rates

Free standard shipping on every order. There is no minimum spend and no shipping charge is added at checkout.

Delivery estimates

Estimated delivery is 10 to 25 business days from dispatch. Some items are shipped directly from our suppliers, which is why delivery takes longer than a domestic warehouse would. Delivery times are estimates and are not guaranteed.

Tracking

Where tracking is available, a tracking number will be emailed to you once your order ships. Please allow a few days for tracking information to update after dispatch.

Delays

Occasionally delivery may take longer than expected due to customs processing, courier delays, weather, peak periods or other circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us and we will help track it down.

Shipping destinations

We ship within Australia, and to the United Kingdom and United States. For orders outside Australia, customers are responsible for any customs duties, taxes, or fees charged on delivery.

Lost or damaged in transit

If your order is lost in transit or arrives damaged, please contact us within 14 days of the expected delivery date with your order number and photos (for damage). We will arrange a replacement or refund in line with our Returns & Refunds Policy and your rights under the Australian Consumer Law.